Frequently Asked Questions
Everything you need to know about making your family vacation stress-free. From delivery logistics to our rigorous sanitization process.
Delivery Area
Delivery area includes: Jacksonville Beach, Atlantic Beach, Neptune Beach, Ponte Vedra Beach, Vilano Beach.
Delivery & Pickup
We deliver to private homes, rental properties and hotels. There is NO CHARGE for delivery or pickup.
Safety & Cleaning
Your child’s safety is our top priority, and we take great care in maintaining all of our equipment.
✔ All products meet current federal safety standards and are regularly updated as safety guidelines evolve.
✔ Equipment is inspected after each use and replaced as needed to maintain quality and safety.
✔ All equipment is thoroughly cleaned and sanitized prior to each delivery.
✔ All products meet current federal safety standards and are regularly updated as safety guidelines evolve.
✔ Equipment is inspected after each use and replaced as needed to maintain quality and safety.
✔ All equipment is thoroughly cleaned and sanitized prior to each delivery.
Cancellations
We do not charge cancellation fees.
Still have questions?
Our concierge team is ready to assist you in planning the perfect setup for your family’s stay.
Contact Concierge